![]() ![]() Once again, we apologize for any inconvenience you encountered, and we hope you will give us another opportunity to make things right. We are committed to refining our processes and communication to deliver a better experience to all our customers. Your satisfaction is paramount to us, and we value your feedback as it helps us identify areas of improvement. To address this matter and ensure you receive the support you need, we kindly request that you reach out to our customer service team at We want to resolve any outstanding issues and provide you with the assistance you sought when attempting to speak to an advisor. We understand how important it is to have a seamless and smooth experience when seeking assistance from our team. This is certainly not the level of service we strive to offer. Regarding your attempts to speak with an advisor, we're truly sorry for the confusion and frustration caused by the inexplicable cancellations. Your feedback highlights an area where we can make improvements to enhance your overall experience with our platform. We understand that your time is valuable, and we are committed to providing content that is concise and effective. We apologize for any inconvenience you experienced with the length of our videos. We appreciate all customer input, whether positive or critical, as it helps us improve our services. Thank you for taking the time to share your feedback with us. If you have any questions or concerns, please do not hesitate to contact us. ![]() You should expect to see the refunded amount reflected on your credit card statement within the next 5-10 business days. Regarding your refund, we would like to assure you that your request has been processed. These messages are intended to provide additional tools and resources for those who may be interested, but they are by no means a requirement for achieving results with our core programs. We understand your concerns regarding certain upsell messages in our videos. While we do offer a variety of products and services to cater to different needs and preferences, we also offer free content, valuable advice, and affordable options to help as many people as possible on their fitness journey. ![]() We are proud of the positive transformations and success stories that countless individuals, including those on a budget, have experienced through our programs. It's important to clarify that our goal is to provide comprehensive support to all our clients, regardless of their budget. At V Shred, we are committed to offering accessible and effective fitness solutions for a wide range of individuals. Hi Lorne, We appreciate you taking the time to share your thoughts, and we're genuinely sorry to hear about your disappointment. We're determined to ensure that you have a successful and fulfilling experience with our program, and we look forward to helping you achieve your fitness goals. If you require further assistance or have additional questions, please don't hesitate to reach out to our customer support team at You can also connect with us through our live chat feature on our website for immediate assistance. We truly value your commitment to your fitness goals and we're dedicated to providing you with the support you need. This will guide you through the initial setup and help you get started on the right track. To begin your journey with the Fat Loss Extreme program, please follow steps 1-3 on the program page. Once you log in, you can access your programs on the "My Stuff" page. ![]() Upon completing your purchase, an email was sent to you containing your login credentials. We're here to assist you in getting started with your purchased program and address any questions you may have. Firstly, we want to assure you that we've unsubscribed you from our marketing emails as per your request. We understand how important it is to have proper guidance and support when starting a fitness journey, and we apologize for any inconvenience you've experienced. Hi Terry, We appreciate your feedback and we're truly sorry to hear about your frustration. ![]()
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